Posts Tagged ‘experience’
Genuine Communication and the Memorable Experience
Tal Henderson | Monday, March 29th, 2010All I wanted was my cup of breakfast blend and I didn’t get it but I came away with something better: insight into how internal culture and genuine communication create positive experiences for customers and employees.
Tags: communication, customer, employees, experience, service recovery, two-way communicationsPosted in Leadership | 2 Comments »
Customer Experience, Customer Loyalty
Insight | Tuesday, October 6th, 2009A few weeks ago we were sharing a discussion with a client about customer experience as a means of creating customer loyalty. We agreed that this was a real opportunity today for companies that want to compete on something other than price, and that a way to do this is by focusing on creating...
Tags: customer, delight, employees, experience, loyaltyPosted in Insight | 1 Comment »