Posts Tagged ‘employees’
We’re Not Always Asking for Discretionary Effort
Mark Attard | Monday, February 22nd, 2010Brands live or die by the customer experience. In the age of social media, a bad customer experience travels more quickly than ever. Employees who care about customer experience are now a company’s greatest brand builders.
Tags: business advantage, culture, employees, touchpointsPosted in Leadership | No Comments »
Engaging With The Brand From Within
Tal Henderson | Thursday, January 14th, 2010Re-aligning the corporate brand provides a unique opportunity to evaluate and improve the integration of the company strategy, culture, and identity.
Tags: alignment, brand, customer, employees, engagement, internal brandingPosted in Dialogue, Planning | 1 Comment »
Internal Communications and Holiday Season Burnout
Tal Henderson | Wednesday, December 16th, 2009‘Tis the season to be exhausted. How can internal communications help engage employees and manage holiday season burnout?
Tags: burnout, communication, customer, employees, engagement, recognitionPosted in Planning | No Comments »
Communications Keeping Pace With Change
Maclin Williams | Monday, December 7th, 2009It is essential to closely monitor changing external and internal situations and to quickly realign messaging accordingly, for both your customers and your employee team.
Tags: brand, change, communication, employees, engagement, relationshipsPosted in Leadership | No Comments »
Using Touchpoints to Drive Employee Engagement
Mark Attard | Tuesday, December 1st, 2009An internal communications strategy helps you make the most of every touchpoint with employees. This article looks at an example involving pre-communications, online forums and live workshops for sales managers.
Tags: best practices, communication, employees, model, pre-communication, strategy, team, touchpoints, two-way communicationsPosted in Planning | No Comments »