Friday, July 30, 2010
Dialogue

Posts Tagged ‘employees’

When Oil Spills and Organizational Change Collide

Susan Smith | Thursday, May 20th, 2010

The environmental crisis in the Gulf of Mexico creates pressure for change in oil companies. New Livewire blogger and team-member Susan Smith considers some of the implications for their internal communications around rapid organizational change, and the long-term opportunities for their brands.

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Posted in Leadership | 1 Comment »

Genuine Communication and the Memorable Experience

Tal Henderson | Monday, March 29th, 2010

All I wanted was my cup of breakfast blend and I didn’t get it but I came away with something better: insight into how internal culture and genuine communication create positive experiences for customers and employees.

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Posted in Leadership | 2 Comments »

We’re Not Always Asking for Discretionary Effort

Mark Attard | Monday, February 22nd, 2010

Brands live or die by the customer experience. In the age of social media, a bad customer experience travels more quickly than ever. Employees who care about customer experience are now a company’s greatest brand builders.

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Posted in Leadership | No Comments »

Engaging With The Brand From Within

Tal Henderson | Thursday, January 14th, 2010

Re-aligning the corporate brand provides a unique opportunity to evaluate and improve the integration of the company strategy, culture, and identity.

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Posted in Dialogue, Planning | 1 Comment »

Internal Communications and Holiday Season Burnout

Tal Henderson | Wednesday, December 16th, 2009

‘Tis the season to be exhausted. How can internal communications help engage employees and manage holiday season burnout?

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Posted in Planning | No Comments »