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	<title>Livewire &#187; customer</title>
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	<description>Strategic internal communications</description>
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		<title>Genuine Communication and the Memorable Experience</title>
		<link>http://www.livewireinc.com/index.php/2010/dialogue/leadership/genuine-communication-and-the-memorable-experience/</link>
		<comments>http://www.livewireinc.com/index.php/2010/dialogue/leadership/genuine-communication-and-the-memorable-experience/#comments</comments>
		<pubDate>Mon, 29 Mar 2010 16:06:36 +0000</pubDate>
		<dc:creator>Tal Henderson</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[service recovery]]></category>
		<category><![CDATA[two-way communications]]></category>

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		<description><![CDATA[All I wanted was my cup of breakfast blend and I didn’t get it but I came away with something better: insight into how internal culture and genuine communication create positive experiences for customers and employees.]]></description>
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		<title>Engaging With The Brand From Within</title>
		<link>http://www.livewireinc.com/index.php/2010/dialogue/engaging-with-the-brand-from-within/</link>
		<comments>http://www.livewireinc.com/index.php/2010/dialogue/engaging-with-the-brand-from-within/#comments</comments>
		<pubDate>Thu, 14 Jan 2010 20:03:04 +0000</pubDate>
		<dc:creator>Tal Henderson</dc:creator>
				<category><![CDATA[Dialogue]]></category>
		<category><![CDATA[Planning]]></category>
		<category><![CDATA[alignment]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[internal branding]]></category>

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		<description><![CDATA[Re-aligning the corporate brand provides a unique opportunity to evaluate and improve the integration of the company strategy, culture, and identity.]]></description>
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		<title>Internal Communications and Holiday Season Burnout</title>
		<link>http://www.livewireinc.com/index.php/2009/dialogue/planning/internal-communications-and-holiday-season-burnout/</link>
		<comments>http://www.livewireinc.com/index.php/2009/dialogue/planning/internal-communications-and-holiday-season-burnout/#comments</comments>
		<pubDate>Wed, 16 Dec 2009 15:50:23 +0000</pubDate>
		<dc:creator>Tal Henderson</dc:creator>
				<category><![CDATA[Planning]]></category>
		<category><![CDATA[burnout]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[recognition]]></category>

		<guid isPermaLink="false">http://www.livewireinc.com/?p=569</guid>
		<description><![CDATA[‘Tis the season to be exhausted. How can internal communications help engage employees and manage holiday season burnout?]]></description>
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		<title>Customer Experience, Customer Loyalty</title>
		<link>http://www.livewireinc.com/index.php/2009/insight/customer-experience-customer-loyalty/</link>
		<comments>http://www.livewireinc.com/index.php/2009/insight/customer-experience-customer-loyalty/#comments</comments>
		<pubDate>Tue, 06 Oct 2009 13:58:49 +0000</pubDate>
		<dc:creator>Insight</dc:creator>
				<category><![CDATA[Insight]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[delight]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[loyalty]]></category>

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		<description><![CDATA[A few weeks ago we were sharing a discussion with a client about customer experience as a means of creating customer loyalty. We agreed that this was a real opportunity today for companies that want to compete on something other than price, and that a way to do this is by focusing on creating a [...]]]></description>
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