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	<title>Livewire &#187; Dialogue</title>
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		<title>When Oil Spills and Organizational Change Collide</title>
		<link>http://www.livewireinc.com/index.php/2010/dialogue/leadership/when-oil-spills-and-organizational-change-collide/</link>
		<comments>http://www.livewireinc.com/index.php/2010/dialogue/leadership/when-oil-spills-and-organizational-change-collide/#comments</comments>
		<pubDate>Thu, 20 May 2010 12:34:36 +0000</pubDate>
		<dc:creator>Susan Smith</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[bp]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[corporate brand]]></category>
		<category><![CDATA[crisis communications]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[gap analysis]]></category>
		<category><![CDATA[trust]]></category>

		<guid isPermaLink="false">http://www.livewireinc.com/?p=648</guid>
		<description><![CDATA[The environmental crisis in the Gulf of Mexico creates pressure for change in oil companies. New Livewire blogger and team-member Susan Smith considers some of the implications for their internal communications around rapid organizational change, and the long-term opportunities for their brands.]]></description>
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		<title>Genuine Communication and the Memorable Experience</title>
		<link>http://www.livewireinc.com/index.php/2010/dialogue/leadership/genuine-communication-and-the-memorable-experience/</link>
		<comments>http://www.livewireinc.com/index.php/2010/dialogue/leadership/genuine-communication-and-the-memorable-experience/#comments</comments>
		<pubDate>Mon, 29 Mar 2010 16:06:36 +0000</pubDate>
		<dc:creator>Tal Henderson</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[service recovery]]></category>
		<category><![CDATA[two-way communications]]></category>

		<guid isPermaLink="false">http://www.livewireinc.com/?p=627</guid>
		<description><![CDATA[All I wanted was my cup of breakfast blend and I didn’t get it but I came away with something better: insight into how internal culture and genuine communication create positive experiences for customers and employees.]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>The Power of Strategic Commitment</title>
		<link>http://www.livewireinc.com/index.php/2010/dialogue/influencers/the-power-of-strategic-commitment/</link>
		<comments>http://www.livewireinc.com/index.php/2010/dialogue/influencers/the-power-of-strategic-commitment/#comments</comments>
		<pubDate>Wed, 10 Mar 2010 20:52:29 +0000</pubDate>
		<dc:creator>Briare Sands</dc:creator>
				<category><![CDATA[Influencers]]></category>

		<guid isPermaLink="false">http://www.livewireinc.com/?p=597</guid>
		<description><![CDATA[The Power of Strategic Commitment - Achieving Extraordinary Results Through TOTAL Alignment and Engagement ]]></description>
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		<slash:comments>0</slash:comments>
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		<title>We&#8217;re Not Always Asking for Discretionary Effort</title>
		<link>http://www.livewireinc.com/index.php/2010/dialogue/leadership/were-not-always-asking-for-discretionary-effort/</link>
		<comments>http://www.livewireinc.com/index.php/2010/dialogue/leadership/were-not-always-asking-for-discretionary-effort/#comments</comments>
		<pubDate>Mon, 22 Feb 2010 18:40:05 +0000</pubDate>
		<dc:creator>Mark Attard</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[business advantage]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[touchpoints]]></category>

		<guid isPermaLink="false">http://www.livewireinc.com/?p=589</guid>
		<description><![CDATA[Brands live or die by the customer experience. In the age of social media, a bad customer experience travels more quickly than ever. Employees who care about customer experience are now a company’s greatest brand builders.]]></description>
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		<title>Engaging With The Brand From Within</title>
		<link>http://www.livewireinc.com/index.php/2010/dialogue/engaging-with-the-brand-from-within/</link>
		<comments>http://www.livewireinc.com/index.php/2010/dialogue/engaging-with-the-brand-from-within/#comments</comments>
		<pubDate>Thu, 14 Jan 2010 20:03:04 +0000</pubDate>
		<dc:creator>Tal Henderson</dc:creator>
				<category><![CDATA[Dialogue]]></category>
		<category><![CDATA[Planning]]></category>
		<category><![CDATA[alignment]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[internal branding]]></category>

		<guid isPermaLink="false">http://www.livewireinc.com/?p=580</guid>
		<description><![CDATA[Re-aligning the corporate brand provides a unique opportunity to evaluate and improve the integration of the company strategy, culture, and identity.]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Internal Communications and Holiday Season Burnout</title>
		<link>http://www.livewireinc.com/index.php/2009/dialogue/planning/internal-communications-and-holiday-season-burnout/</link>
		<comments>http://www.livewireinc.com/index.php/2009/dialogue/planning/internal-communications-and-holiday-season-burnout/#comments</comments>
		<pubDate>Wed, 16 Dec 2009 15:50:23 +0000</pubDate>
		<dc:creator>Tal Henderson</dc:creator>
				<category><![CDATA[Planning]]></category>
		<category><![CDATA[burnout]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[recognition]]></category>

		<guid isPermaLink="false">http://www.livewireinc.com/?p=569</guid>
		<description><![CDATA[‘Tis the season to be exhausted. How can internal communications help engage employees and manage holiday season burnout?]]></description>
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		<title>Communications Keeping Pace With Change</title>
		<link>http://www.livewireinc.com/index.php/2009/dialogue/leadership/communications-keeping-pace-with-change/</link>
		<comments>http://www.livewireinc.com/index.php/2009/dialogue/leadership/communications-keeping-pace-with-change/#comments</comments>
		<pubDate>Mon, 07 Dec 2009 18:56:28 +0000</pubDate>
		<dc:creator>Maclin Williams</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[relationships]]></category>

		<guid isPermaLink="false">http://www.livewireinc.com/?p=563</guid>
		<description><![CDATA[It is essential to closely monitor changing external and internal situations and to quickly realign messaging accordingly, for both your customers and your employee team.]]></description>
		<wfw:commentRss>http://www.livewireinc.com/index.php/2009/dialogue/leadership/communications-keeping-pace-with-change/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>Using Touchpoints to Drive Employee Engagement</title>
		<link>http://www.livewireinc.com/index.php/2009/dialogue/planning/using-touchpoints-to-drive-employee-engagement/</link>
		<comments>http://www.livewireinc.com/index.php/2009/dialogue/planning/using-touchpoints-to-drive-employee-engagement/#comments</comments>
		<pubDate>Tue, 01 Dec 2009 17:37:45 +0000</pubDate>
		<dc:creator>Mark Attard</dc:creator>
				<category><![CDATA[Planning]]></category>
		<category><![CDATA[best practices]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[model]]></category>
		<category><![CDATA[pre-communication]]></category>
		<category><![CDATA[strategy]]></category>
		<category><![CDATA[team]]></category>
		<category><![CDATA[touchpoints]]></category>
		<category><![CDATA[two-way communications]]></category>

		<guid isPermaLink="false">http://www.livewireinc.com/?p=556</guid>
		<description><![CDATA[An internal communications strategy helps you make the most of every touchpoint with employees. This article looks at an example involving pre-communications, online forums and live workshops for sales managers.]]></description>
		<wfw:commentRss>http://www.livewireinc.com/index.php/2009/dialogue/planning/using-touchpoints-to-drive-employee-engagement/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How Culture Can Affect Communications</title>
		<link>http://www.livewireinc.com/index.php/2009/dialogue/leadership/how-culture-can-affect-communications/</link>
		<comments>http://www.livewireinc.com/index.php/2009/dialogue/leadership/how-culture-can-affect-communications/#comments</comments>
		<pubDate>Fri, 20 Nov 2009 19:09:30 +0000</pubDate>
		<dc:creator>Tal Henderson</dc:creator>
				<category><![CDATA[Audience]]></category>
		<category><![CDATA[Channels]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[book]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[employees]]></category>
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		<category><![CDATA[strategy]]></category>
		<category><![CDATA[two-way communications]]></category>

		<guid isPermaLink="false">http://www.livewireinc.com/?p=536</guid>
		<description><![CDATA[In our multicultural and global workplaces, we need to consider how culture is influencing communications for leaders, managers and employees.]]></description>
		<wfw:commentRss>http://www.livewireinc.com/index.php/2009/dialogue/leadership/how-culture-can-affect-communications/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>Effective Communications Improves Outcomes</title>
		<link>http://www.livewireinc.com/index.php/2009/dialogue/planning/effective-communications-improves-outcomes/</link>
		<comments>http://www.livewireinc.com/index.php/2009/dialogue/planning/effective-communications-improves-outcomes/#comments</comments>
		<pubDate>Mon, 09 Nov 2009 20:25:44 +0000</pubDate>
		<dc:creator>Tal Henderson</dc:creator>
				<category><![CDATA[Audience]]></category>
		<category><![CDATA[Planning]]></category>
		<category><![CDATA[alignment]]></category>
		<category><![CDATA[best practices]]></category>
		<category><![CDATA[strategy]]></category>
		<category><![CDATA[team]]></category>
		<category><![CDATA[two-way communications]]></category>

		<guid isPermaLink="false">http://www.livewireinc.com/?p=523</guid>
		<description><![CDATA[A study on use of a surgical checklist in the operating room shows the value of practicing strategic communications and using two-way channels. ]]></description>
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