Author Archive
Genuine Communication and the Memorable Experience
Tal Henderson | Monday, March 29th, 2010All I wanted was my cup of breakfast blend and I didn’t get it but I came away with something better: insight into how internal culture and genuine communication create positive experiences for customers and employees.
Tags: communication, customer, employees, experience, service recovery, two-way communicationsPosted in Leadership | 2 Comments »
Engaging With The Brand From Within
Tal Henderson | Thursday, January 14th, 2010Re-aligning the corporate brand provides a unique opportunity to evaluate and improve the integration of the company strategy, culture, and identity.
Tags: alignment, brand, customer, employees, engagement, internal brandingPosted in Dialogue, Planning | 1 Comment »
Internal Communications and Holiday Season Burnout
Tal Henderson | Wednesday, December 16th, 2009‘Tis the season to be exhausted. How can internal communications help engage employees and manage holiday season burnout?
Tags: burnout, communication, customer, employees, engagement, recognitionPosted in Planning | No Comments »
How Culture Can Affect Communications
Tal Henderson | Friday, November 20th, 2009In our multicultural and global workplaces, we need to consider how culture is influencing communications for leaders, managers and employees.
Tags: book, communication, culture, employees, model, strategy, two-way communicationsPosted in Audience, Channels, Leadership | No Comments »
Effective Communications Improves Outcomes
Tal Henderson | Monday, November 9th, 2009A study on use of a surgical checklist in the operating room shows the value of practicing strategic communications and using two-way channels.
Tags: alignment, best practices, strategy, team, two-way communicationsPosted in Audience, Planning | 1 Comment »
