<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Livewire &#187; Insight</title>
	<atom:link href="http://www.livewireinc.com/index.php/author/insight/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.livewireinc.com</link>
	<description>Strategic internal communications</description>
	<lastBuildDate>Thu, 19 Aug 2010 17:57:36 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=abc</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<xhtml:meta xmlns:xhtml="http://www.w3.org/1999/xhtml" name="robots" content="noindex" />
		<item>
		<title>Encouraging Engagement</title>
		<link>http://www.livewireinc.com/index.php/2009/insight/encouraging-engagement/</link>
		<comments>http://www.livewireinc.com/index.php/2009/insight/encouraging-engagement/#comments</comments>
		<pubDate>Tue, 27 Oct 2009 19:17:19 +0000</pubDate>
		<dc:creator>Insight</dc:creator>
				<category><![CDATA[Insight]]></category>
		<category><![CDATA[burnout]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[model]]></category>
		<category><![CDATA[presence]]></category>
		<category><![CDATA[touchpoints]]></category>

		<guid isPermaLink="false">http://www.livewireinc.com/?p=486</guid>
		<description><![CDATA[The final article in a three-part series on engagement as a distinct behavioural construct and the underlying psychological models. Read part one Untangling Engagement and part two Understanding Engagement.

In our previous two installments we reviewed and compared the psychological presence and burnout models for engagement. In this article, we look at a recent experiment into [...]]]></description>
		<wfw:commentRss>http://www.livewireinc.com/index.php/2009/insight/encouraging-engagement/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Understanding Engagement</title>
		<link>http://www.livewireinc.com/index.php/2009/insight/understanding-engagement/</link>
		<comments>http://www.livewireinc.com/index.php/2009/insight/understanding-engagement/#comments</comments>
		<pubDate>Tue, 20 Oct 2009 16:24:59 +0000</pubDate>
		<dc:creator>Insight</dc:creator>
				<category><![CDATA[Insight]]></category>
		<category><![CDATA[burnout]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[model]]></category>
		<category><![CDATA[presence]]></category>

		<guid isPermaLink="false">http://www.livewireinc.com/?p=417</guid>
		<description><![CDATA[The second installment in a three-part series on engagement as a distinct behavioural construct and the underlying psychological models. Read part one Untangling Engagement or part three Encouraging Engagement.

In our first article, we quoted organizational psychologist Alan Saks (2008) that engagement is about “how you do what you are supposed to be doing” and that [...]]]></description>
		<wfw:commentRss>http://www.livewireinc.com/index.php/2009/insight/understanding-engagement/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Untangling Engagement</title>
		<link>http://www.livewireinc.com/index.php/2009/insight/untangling-engagement/</link>
		<comments>http://www.livewireinc.com/index.php/2009/insight/untangling-engagement/#comments</comments>
		<pubDate>Tue, 06 Oct 2009 17:11:25 +0000</pubDate>
		<dc:creator>Insight</dc:creator>
				<category><![CDATA[Insight]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[model]]></category>
		<category><![CDATA[presence]]></category>

		<guid isPermaLink="false">http://72.55.129.54/?p=143</guid>
		<description><![CDATA[The first in a three-part series on engagement as a distinct behavioural construct and the underlying psychological models.Read part two Understanding Engagement and part three Encouraging Engagement.
Employee engagement has been convincingly connected to business outcomes, so much so that it is a key performance indicator for many executives. As both practitioners and researchers agree that effective [...]]]></description>
		<wfw:commentRss>http://www.livewireinc.com/index.php/2009/insight/untangling-engagement/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Experience, Customer Loyalty</title>
		<link>http://www.livewireinc.com/index.php/2009/insight/customer-experience-customer-loyalty/</link>
		<comments>http://www.livewireinc.com/index.php/2009/insight/customer-experience-customer-loyalty/#comments</comments>
		<pubDate>Tue, 06 Oct 2009 13:58:49 +0000</pubDate>
		<dc:creator>Insight</dc:creator>
				<category><![CDATA[Insight]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[delight]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[loyalty]]></category>

		<guid isPermaLink="false">http://72.55.129.54/?p=131</guid>
		<description><![CDATA[A few weeks ago we were sharing a discussion with a client about customer experience as a means of creating customer loyalty. We agreed that this was a real opportunity today for companies that want to compete on something other than price, and that a way to do this is by focusing on creating a [...]]]></description>
		<wfw:commentRss>http://www.livewireinc.com/index.php/2009/insight/customer-experience-customer-loyalty/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
	</channel>
</rss>
